Sixty Service Leaders Talk People, Processes, and
Technologies.
Synergy Solution Group hosts HVAC Service Operations
Forum.
 Synergy
Solution Group hosted a Service Operations Forum on
January 26-28th at the Hotel Derek in Houston for 60
members. The three-and-a-half-day session focused on the
people, processes, and technologies Synergy members
utilize within their organizations.
Guest speaker Michael Brandwein kicked off the meeting
with his presentation on fast and effective skills for
outstanding communication, collaboration, and
management. “To be a successful leader who continually
develops new and stronger skills in ourselves and
others, we need to become really expert at one thing.”
said Michael. “We need to focus on skills instead of
qualities.”
Throughout the morning the group broke into pairs for
different exercises that reinforced different leadership
skills. During a listening exercise participants were
required to listen to what their partner said and repeat
it back to them before adding their own comments to the
conversation. “The most critical skill in leadership
communication is not talking, it’s listening,” said
Michael.
“This was such a great session about communication,”
said Jeremy Ettesvold (Interstate Mechanical). “I can't
wait to do some of these exercises with our team.”
Rob Lehman (Maxair) and Jeff Smith (Brady Services)
continued the morning’s leadership theme and facilitated
an afternoon discussion on transitioning and developing
leaders. This topic hit home for many in the group as
almost 60 percent of the attendees had worked in the
field at some point in their career. Rob and Jeff
stressed the importance of creating a leadership
development climate where a company’s culture and core
values help leaders lead. Many in the room talked about
the role of failure and how it should be okay to make
mistakes. Others shared stories about not knowing what
to do on their first day in the office and how different
it was from being in the field where they knew exactly
what to do.
“I gained a lot from this due to my current position of
leaving the field as a technician and transitioning into
the office,” said Pete Klos (MSC).
The first day ended with a Synergy Showdown, a close up
look at how members are tackling the same process using
different approaches, on reviews, evaluations, and
career planning. Jim Bartolotta (Atomatic) shared the
360 review they are doing with their team members, Lori
Cline (Vital Mechancial) shared her one-on-one process
she uses instead of a typical review to help with career
development, and Bart Gedeon (ISS Mechanical) shared his
technician review process.
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