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| HVAC
INDUSTRY NEWS |
Carrier® HVAC North America Field Service Expands
Footprint.
Footprint grows as part of Service 2.0 Program.
Carrier 's
heating, ventilating, and air conditioning (HVAC) North
America Field Service business has announced the recent
expansion of eight offices across the United States,
reinforcing its commitment to improving customer
service. This increase in footprint is one component of
a larger initiative, Service 2.0, Carrier's new
customer-focused, outcome-based approach across its HVAC
North America Field Service business. Carrier, a world
leader in high-technology heating, air-conditioning and
refrigeration solutions, is a part of Carrier, a leading
global provider of innovative HVAC, refrigeration, fire,
security and building automation technologies.
As part of its Service 2.0 initiative, Carrier is
transforming its operations with a new organizational
structure to better serve its customers on a
market-by-market basis across the country. With this
program, Carrier is reinventing its HVAC service
offering by strengthening its focus on the customer,
reimagining service and providing engineered solutions
that meet and exceed our customers' goals in their local
markets. The expansion and investment in its footprint
will allow Carrier HVAC North America Field Service to
get closer to more customers ensuring a more agile
response.
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In line with these initiatives, in 2018, offices were
established, or augmented in Austin, Boston, Detroit,
Kansas City, Milwaukee, Raleigh, San Diego and Tampa;
marking a nearly 10 percent growth in office footprint,
with further growth planned for 2019.
"Our expansion enables Carrier to be more deeply
involved in the communities we serve," said Scott Moore,
managing director, Carrier HVAC North America Field
Service. "Our Service 2.0 initiative enables us to
provide service excellence across the complete customer
journey by reinvesting in our key segments to better
serve our customers on the local level. We expect this
office expansion will also drive growth in these
geographies and allow Carrier to be a better partner on
the local level."
Carrier Service field offices serve as a local
connection to Carrier customers and adding to the
existing footprint allows Field Service personnel to
efficiently reach more customers with a faster response
time.
For more information, please visit
https://www.carrier.com/commercial.
About
Carrier
Founded by the inventor of modern air conditioning,
Carrier is a world leader in high-technology heating,
air-conditioning and refrigeration solutions. Carrier
experts provide sustainable solutions, integrating
energy-efficient products, building controls and energy
services for residential, commercial, retail, transport
and food service customers. Carrier's HVAC business is a
part of Carrier, a leading global provider of innovative
HVAC, refrigeration, fire, security and building
automation technologies. For more information, visit
www.carrier.com or follow @Carrier on Twitter.
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